Sujit Pillai
Process Excellence & Transformation Leader | Lean Six Sigma Master Black Belt | PMP | RPA & AI-Driven Automation | Continuous Improvement Specialist
- Role
- Senior Manager - Operational Excellence at Tata Consultancy Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sujit Pillai
Seasoned Lean Six Sigma Master Black Belt and PMP-certified Transformation Consultant with 19 years of experience in Continuous Improvement, Operational Excellence, Digital & End-to-End Business Transformation, and Project Management. Demonstrated success in driving large-scale change across Insurance, Telecom, Utilities, and Finance & Accounting domains, with a proven track record of delivering measurable improvements in cost, quality, SLA performance, and customer satisfaction.
Experience
Senior Manager - Operational Excellence
Jul 2023 — Present · Mumbai, IN
Driving enterprise-wide transformation through AI, RPA, cognitive automation, and custom application development to improve efficiency, quality, and cost outcomes.Lead Lean Six Sigma and analytics-driven programs to boost SLA performance and productivity.Define and execute digital roadmaps using AI/ML, workflow automation, and data-driven decision-making.Champion scalable automation aligned with compliance and business goals.Lead cross-functional Agile teams and foster a culture of continuous improvement and innovation.Collaborate with internal/external stakeholders to drive operational maturity and elevate client value.
Education
Vani Vidyalaya
High School, Physics, Chemistry and Maths
1991 — 2002
SIES College of Arts, Science, and Commerce
Bachelor’s Degree, Physics
2002 — 2006
ITM Business School
Master of Business Administration (M.B.A.), Operations Management
2009 — 2011
Skills
- Change Management
- Lean Six Sigma
- Operations Management
- Performance Appraisal
- Quality Management
- Process Improvement
- Bpo
- Customer Service
- Outsourcing
- Project Management
- Team Management
- Performance Management
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