Sujit Kumar

About Sujit Kumar

An ISTQB & ITIL V4 Certified, 14 Years of information Technology experience in Quality Assurance, System Analysis, Requirement Gathering, and Software Testing using Agile/Scrum, Waterfalls methodology in Salesforce, Contact Center(Telecom) & IAM Domain - Strong Experience on in identifying Test Scenarios and well versed with detailed Test Cases authoring for functional requirements and nonfunctional requirements- Depth knowledge and technical experience in Genesys & Aspect Inbound/Outbound Contact Center - Dialer, Framework Layers, Routing, Reporting- Strong experience in replicating production environment for Defect reproducing and Regression Test on new build using Genesys tools like GRAT, GAX, NuCorder and WDE - Creation, Reviewing, Updating of IVR Automation Test Cases in Cyara Tool and Along with Test Summary Report Preparation- Experience in Performance and Load Test on Aspect Email and Chat module using Emulators- Involved in configuration of SIP environment for inbound and Tested Completely End to End- Strong understanding of Call Center and Telecommunication Technologies Including IP Based Phone Switches, VOIP, CTI,IVR, Call Routing and Agent Desktop Applications- Worked on Active Directory, Linux, Solaris,DNS, DHCP, Wireshark and Exposure in Networking Concepts

Experience

1. Associate Consultant

   Tata Consultancy Services

   Mar 2021 — Present

   Involved in the preparation of the Test Strategy for the complete cloud solution for the project - Reviewed and updated the Test Plan for SIT and E2E Phases - Preparing Test Scenarios, Test Cases, Test Scripts as and when we get the User Stories in each sprint for IVR PaaS,Verint and API Components - Guiding and reviewing in preparation of Test Scenarios, Test Cases and approving the same- Managing the testing team by delegate tasks to the team and tracking the same along on dail status calls- Coordinating the Offshore/ Onshore team with respect to QA activities- Worked closely with development engineers as needed and documented issue in JIRA- Daily status calls with Onshore team with respect to Testing activities and Defects fixes

Education

• Jawaharlal Nehru Technology University

  B. Tech

Skills

• Idm Domain
• Microsoft Sql Server
• Telecom Domain
• Clearquest
• Selenium
• Bugzilla
• Telecommunications
• Quality Assurance
• Istqb Certified
• Cloud Computing
• Ms Exchange
• Ldap
• Test Automation
• Sdlc
• Vmware Esx
• Active Directory
• Vbscript
• Identity Management
• Qtp
• Manual Testing
• Sql
• Linux
• Quality Center