Suji Silvera
BusinessAnalyst | Requirement Gathering| Resourceful Analyst | Experienced in Service-Now Integration | MBA Finance |
- Role
- Business Analyst at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Suji Silvera
Result-oriented professional with over 3 years of experience in Financial Controlling, Administration, Analysis, and SAP FI. Proven track record in SAP modules integration, leading to improved operational efficiency and business process optimization. Recognized for providing application support and resolving tickets promptly, enhancing user satisfaction. Collaborated cross-functionally to define business requirements, achieving productivity and accuracy standards at Amazon.com. Proficient in Tally ERP 9, Google Ads Search Certified, with advanced SAP FICO expertise. Strong communicator with a keen eye for detail and a commitment to continuous learning.
Experience
Business Analyst
Dec 2021 — Present · Chennai, IN
Experienced Business Analyst/Product Owner/Scrum Master on Agile methodology. Processing in the areas of Finance (Record to Report), Process Management, ClientRelationship Management, Team Management and Application Support. Preparing Business Requirements Document and acting as a bridge between developer andclient. Analysing client’s need and delivering it accordingly. Engage with client by enhancing online sales by 50% and service satisfaction improvement by50%, build platform features, user stories and follow up on ServiceNow for the change requestsreceived from various business partners. Test them on priority, validate and bring them toclosure. Worked alongside in the Service-Now platform to meet the business needs and to support thebusiness process. Ticket resolution on the Service-Now platform using SAP FI modules for the user needs.
Education
St. Joseph’s Institute of Management
Master of Business Administration - MBA
2018 — 2020
Holy Crosd Home Science College
Bachelor of Commerce - BCom
2015 — 2018
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