Sujesh Nair

About Sujesh Nair

Creative, highly motivated and result oriented Senior Level professional experienced in…

Experience

1. General Manager

   Jio

   Jul 2015 — Present · Mumbai, IN

   o Responsible for Rollout of Business critical Jio POS applications across PAN India for all the Jio Retailers to support Customer acquisitiono Set up L1 Service Desk and managing Service Delivery for Business Critical applications for Jio Retail Partners o Single Point of Contact for Business Stakeholders for any application related requiremento Set up Helpdesk of 150 Team Members to support the Retailers for issues related to the application.o Set up L1 Helpdesk for Plan to Build GIS and SAP integrated for Network Construction Teamo Prepare and conduct PAN India Training for the Jio Center Managers on the Application deployment and Usuage on Train the Trainer model.o Part of Business Operation Center team to act as SPOC for tracking and resolution of various Applications related issues as part of Order to Activation.o Currently Program Managing IT set up for around 2K Jio Centers PAN India in Rural area.o Part of various initiatives to provide better User Experience for Customer Acquisition.

Education

• Ramniranjan Jhunjhunwala College

  Bachelor's degree

• K.J. Somaiya Institute Of Management Studies and Research

  Post Graduate Diploma

Skills

• IT Service Management
• Sap
• Change Management
• Retail
• Project Planning
• Resource Management
• Project Portfolio Management
• Telecommunications
• Vendor Management
• Pmo
• Pmp
• Project Management
• Service Delivery
• Project Delivery
• Team Management
• Software Project Management
• Itil