Sujeet Kumar
Sr Analyst, Business Operations E-commerce (on Demand Shop & Deliver) @Walmart Canada
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WORK HISTORY
Sr Analyst, Business Operations E-commerce (on Demand Shop & Deliver) @Walmart Canada
Mississauga, ON, CA
Built and deployed 10+ end‑to‑end workflows (Power Automate + Python) for driver verification, licence‑expiry audits, incident intake, and templated communications—eliminating 300+ manual touches/week and saving ~12–15 hrs/week across ops.• Engineered governed data pipelines (SharePoint/OneDrive → pandas validation → master tables) with error handling and audit logs; implemented role‑based access, redaction, and retention rules to improve audit readiness.• Delivered KPI visibility (Power BI/Excel) for OTS, OTD, OTP, Order Due Time, NPS with SLA‑based alerts; supported issue triage to reduce investigation cycle time by ~30% and backlog age by ~25%.• Authored SOPs/runbooks and trained cross‑functional teams; partnered with Legal, Product, Trust & Safety to translate policy into scalable processes across markets.
EDUCATION
Mehran University of Engineering and Technology
Bachelor of Engineering - BE
University of Windsor
Master of Engineering - MEng
ABOUT SUJEET KUMAR
A Business Analyst with a Master of Mechanical Engineering and 6+ years’ experience driving process improvements and operational productivity in dynamic, cross-functional environments. Adept at leveraging data analytics, process mapping, and Lean Six Sigma to identify inefficiencies, develop actionable insights, and support strategic initiatives. Currently focused on Walmart Canada\'s Spark Driver App (On Demand Shop & Deliver) business operations, building Power Automate + Python automations with Legal/Product/Trust & Safety to reduce manual touchpoints, improve compliance, and lift KPIs (Pre‑Sub, FTPR, OTP, NPS).CORE COMPETENCIES:• Process Analysis & Mapping: Flowcharting, process maps, root cause analysis• Data Analytics & Reporting: Advanced Excel (VLOOKUP, XLOOKUP, PivotTables), Power BI, Tableau, KPI development• Continuous Improvement: Lean Six Sigma, Kaizen, 5S, process re-engineering• Project Coordination: Milestone tracking, risk and action log management, change management• Stakeholder Collaboration: Cross-functional teamwork, presentation development, training facilitation• Tools & Systems: ERP systems, MS Office Suite (Word, Excel, PowerPoint, Project, Visio)• Automation: Power Automate (cloud/desktop), Python (pandas, openpyxl, requests, Selenium), SharePoint/OneDrive, Outlook/Approvals
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