Sujeet Kumar Sinha
💡 System Administrator | IT Support Engineer | Endpoint Security | Active Directory | O365 | Azure Cloud
- Role
- Remote Desktop Support Engineer - Global Services Desk at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sujeet Kumar Sinha
Results-driven System Administrator & IT Support Engineer with 4+ years of experience managing IT infrastructure, endpoint security, and enterprise user support across global operations. Managed 1,500+ endpoints with 95% SLA compliance Reduced incident resolution time by 20–30% through automation (PowerShell, Shell scripting) Strong expertise in Active Directory, Azure AD, O365, VPNs, Firewalls (Fortinet), CrowdStrike, Netskope, Forescout Certifications: Google IT Support, ManageEngine MECPA, Azure Cloud Foundations, Linux, DevOps FundamentalsPassionate about optimizing IT operations, strengthening security posture, and enabling seamless remote work solutions.
Experience
Remote Desktop Support Engineer - Global Services Desk
Apr 2024 — Present · Gurugram, IN
Key Achievements & Responsibilities:Delivered Tier-1/2 IT support in a 24x7 global environment, resolving 50+ incidents daily through Omni Chat Portal & Solvnow.Reduced ticket resolution time by 20% by optimizing escalation workflows and proactive compliance monitoring.Administered VPNs (Cisco AnyConnect, FortiClient) and MFA/SSO solutions (MS Authenticator, Duo, BlockID), ensuring secure remote access for users.Provided support for 30+ enterprise applications (O365, Citrix, VMware, Adobe Cloud, SQL tools) with 95% SLA compliance.Strengthened endpoint security posture by reducing non-compliant devices by 15% using Forescout, CrowdStrike, and Netskope.
Education
B.P.MANDAL COLLEGE OF ENGINEERING , MADHEPURA (BIHAR)
B.tech, Electrical and Electronics Engineering
2016 — 2020
Inter School Nardiganj
Intermediate , Science
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