Sujeesh Nambidi

About Sujeesh Nambidi

I am a dedicated and highly skilled IT professional with over 15 years of experience specializing in Cisco networking products. As a certified CCIE SP#60637 and an aspirant for the CCDE certification, I have honed my expertise in complex network troubleshooting, SP WAN management, and advanced internetworking theory. My career has been marked by a commitment to excellence and a passion for technology, enabling me to lead teams and deliver top-tier technical support.In my current role at Cisco Systems, I serve as the TAC Escalation Lead, where I manage critical escalations, mentor engineers, and develop technical content to support continuous learning. My ability to foster trust and credibility with both internal teams and customer representatives has been instrumental in resolving issues efficiently and enhancing customer satisfaction. My technical acumen is complemented by strong communication and interpersonal skills, allowing me to build lasting relationships and mentor the next generation of network engineers.I am proud to have received the \"Troubleshooting Ninja\" award and other accolades for my contributions. My proactive approach and strategic mindset have helped me navigate various roles and challenges, from network implementation to team leadership. As I continue to grow in my career, I am eager to take on advanced roles such as Solution Architect or Network Design Specialist, where I can leverage my expertise to drive innovation and deliver impactful solutions.Beyond my technical skills, I am committed to lifelong learning and professional development. I am constantly exploring new technologies and methodologies to stay at the forefront of the industry. With a solid foundation in networking and a proven track record of success, I am ready to tackle new challenges and contribute to the success of any organization I join

Experience

1. Technical Consulting Engineer

   Cisco

   Jul 2014 — Present · Bengaluru, IN

   TAC Escalation Lead | Cisco SystemsDecember 2021 – PresentDirected daily escalations for Cisco’s service provider products, ensuring rapid issue resolution and client satisfaction.Acted as the primary engineering focal point for technical escalations, collaborating with account teams to close issues efficiently.Monitored and reported on open customer issues and software defects, influencing technical resolutions.Fostered trust and credibility with internal teams and customer representatives through effective communication.Mentored and coached engineers, enhancing team capabilities and knowledge.Developed technical content, including videos and articles, and conducted practice labs to support continuous learning.Senior Technical Consulting Engineer HTTS | Cisco SystemsJuly 2014 – November 2021Delivered high-level technical support to Cisco premium customers worldwide, resolving complex product and network issues.Provided network-level support, ensuring comprehensive resolution ownership across various technologies.Increased service entitlement awareness and personalized technical support for customers.Collaborated closely with internal engineering and product teams on future product development and current software issues.Assisted in troubleshooting complex service requests and escalating issues as necessary.

Education

• R.Sankar Memorial Private Industrial Training Institute(ITI)

  National Trade Certificate, Electrician

• St. Aloysius College, Thrissur

  Pre-Degree, Humanities/Humanistic Studies

• Govt. Polytechnic college

  Diploma in Computer Engg., Computer Engg.

  2004 — 2007

• Higher Secondary School Arimpur

  SSLC