Sujay Kumar
Senior Principal Technical Support Engineer | UC & CC Expertise | Avaya Aura & Genesys Cloud CX | UCaaS & CCaaS | SIP | Cloud & Infra | IT Service Delivery | Secure Communication Solutions
- Role
- Senior Principal Engineer at Avaya
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sujay Kumar
Expertized in Unified Communications (UC), Contact Center (CC), Cloud Solutions, and IT…
Experience
Senior Principal Engineer
Jun 2023 — Present · Bengaluru, IN
Seamless On-Prem → Cloud Migration for UC & CCDeep expertise in Avaya Aura & Genesys Cloud CXAdvanced SIP architecture & Trunking (TLS/SRTP, BYOC, PSTN integration)Contact Center Optimization – routing strategies, CRM integrations (Salesforce), AI & Bot enablementCross-platform Integrations using REST APIs, Web Services, and WebRTCEnhancing Customer Experience (CX) through optimized contact center strategies, SIP, and AI-driven integrations
Education
S.J.C. Institute of Technology
B.E
2003 — 2007
Skills
- Telecommunications
- Itil
- Voip
- Cvp Ucce
- Ipcc
- Ip
- Operation
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