Sujay Das
Content Quality Analyst | RCA & Process Improvement | Data Analytics Learner (Python, SQL) | Escalation & Calibration Specialist
- Role
- Quality Analyst at ByteDance
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sujay Das
Data and AI Operations professional with 9+ years of experience across global…
Experience
Quality Analyst
Dec 2019 — Present · Gurgaon, IN
Ensuring the quality matrics of the product throughout the business and providing a safe user experience to our users. Dive deep through different RCA methods to identify the problems and prepare action plans to provide a solution. Preparing mitigation plan to stop the re-occurence. Calibrating partner side with the in-house team and feedback closure. Team skill development and providing refresher and knowledge sessions. Working as an escalation point of contact and resolute them. Work allocation and queue management in Team leader\'s absence.
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