Sujata M.

About Sujata M.

I am looking for a position as Customer service executive and business Planning Analyst where I will be able to combine my Data Analysis expertise with my customer support management skills in order to ensure that Plan and forecast business operations based on the analysis of business requirements- Proven experience in data analysis, data visualization and Microsoft excel- Strong analytical and problem solving skills using coding for fetching and processing data through MySQL and python - Collect and Clean data from various sources, ensuring data integrity and accuracy. CUSTOMER SUPPORT EXECUTIVE Handled onsite Lenovo engineering support for customer. Focusing on project closer as per SLA.project management leadership with ownership. Mail communication, follow up, data visualization with concern person to execute the solution. Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual\'s needs Follow up and make scheduled call backs to customers to feedback and ensure compliance to contract /SLAs.Due to best co-ordination achieved best co-ordination award from Lenovo Nov-2022 - Till Today SYSNET GLOBAL TECHNOLOGY PVT LTD Team leader closely monitored team performance by conducting observations and Tracking key metrics, identifying and managing underachievers appropriately. Resolve client queries as per the SLA’s defined in the contract Contributing to the achievement of team targets including service levels and quality measures. Ensure good client / consumer outcomes are at the Centre of all operational activity and decision making. Deliver great clients and consumer’s service and seek to exceed client / consumer expectations.

Experience

1. Team Leader

   Sysnet Global Technologies Pvt Ltd

   Nov 2022 — Present · Noida, IN

   closely monitored team performance by conducting observations andTracking key metrics, identifying and managing underachieversappropriately.Resolve client queries as per the SLA’s defined in the contractContributing to the achievement of team targets including service levels and quality measures.Ensure good client / consumer outcomes are at the Centre of all operational activity and decision making.Deliver great clients and consumer’s service and seek to exceed client / consumer expectations.

Education

• Siddharth nagar University

  Bachelor of Science - CS

  2022

• Mp polytechnic gorakhpur

  Diploma in electronics engineering

  2018 — 2021