Sujata Khan

Product Manager | Mobile Platforms (iOS/Android), POS Systems | Retail, Payments & Telecom | Agile Delivery & Data-Driven Outcomes | 2 yrs PM, 13 yrs Java/Microservices

Role: Product Manager at Tata Consultancy Services
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Sujata Khan

Product Manager with 13+ years of experience across payments, POS platforms, merchant…

Experience

Product Manager
Tata Consultancy Services
May 2023 — Present · Bengaluru, IN
Lead end-to-end product management and agile delivery across multiple fintech and telecom solutions, including mobile-first POS payments, connectivity services, and bundled broadband-mobile products.Own product strategy, roadmap alignment, and backlog grooming, translating complex business requirements into prioritized epics, user stories, and acceptance criteria.Spearheaded mobile-first POS payment solution (Talech), enabling seamless card and digital wallet transactions across iOS and Android platforms, collaborating with vendors like Elavon and Stripe while ensuring PCI-DSS compliance.Designed and validated payment workflows (surcharge, refunds, voids, EMV, NFC, Apple Pay, Google Pay), driving improved merchant flexibility and transaction success rates; established KPIs to measure adoption and impact.Delivered Smart Hub, a connectivity solution for 10M+ relocating users annually, optimizing the entire customer journey from move initiation through device return; reduced connectivity complaints by 25% and support calls by 15%.Led BT Halo product development—a premium broadband and mobile convergence service—improving adoption, increasing ARPU by 2.4%, and lowering churn by 15% through data-driven optimizations and targeted feature launches.Partnered with cross-functional teams including engineering, sales, compliance, and customer service to drive seamless product execution, monitor success metrics, and scale operational processes.Led Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews to ensure timely delivery and high-quality releases.

Education

Birla Institute of Technology, Mesra
Bachelor's degree, Computer Application
2003 — 2006
Birla Institute of Technology, Mesra
Master's degree, Computer Application
2006 — 2009

Skills

Spring
Selenium Testing
Xml
Software Development Life Cycle (Sdlc)
Pl/Sql
Web Services
Javascript
Oracle
Requirements Analysis
Mysql
Core Java
Testing
Hibernate
Spring Framework
J2ee Web Services
Hibernate 3.1
Servlets
Struts
Unix

Contact information

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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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