Sujata Devi
Sales Operations Analyst, Business Operations Analyst
- Role
- Sales Operations Analyst at Sophos
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sujata Devi
Results-driven Sales Operations Analyst with 9 years of experience in identifying…
Experience
Sales Operations Analyst
Jun 2025 — Present · Bengaluru, IN
Assist Sales team in preparing and submitting accurate quotes, greatly improving quote-to-closure cycle- Respond to information inquiries with an average lead time of under 10 minutes, supporting swift opportunity progression- Lead updates and closures of sales opportunities in CRM by coordinating with Sales, Partner Care, Deal Registration, and Operations teams—boosting pipeline accuracy- Ensure Support SLA compliance 95%, with clear, timely communications to every case submitter- Maintain 98% data quality for all case transactions by performing data cleanup and validation activities- Identify and implement 2+ process improvements (e.g, enhanced quoting templates, SLA alert automation), reducing quoting errors and delays- Participate in piloting and rolling out updated tools/methods (e.g, CRM workflows, case-tracking dashboards), increasing team efficiency- Collaborate daily with regional team, Operations Manager, and cross-functional stakeholders (Sales Ops, Partner Care, Support) to align on process, policy, and procedures.
Education
PGDM in Business Studies and Public Relation
PGDM, Business Studies and Public Relation
2011 — 2012
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