Sujata Choudhury

About Sujata Choudhury

Hi, I’m Sujata Choudhury — an operations leader who blends process excellence with a passion for building and scaling high-impact programs and teams. With over 7 years of experience, I’ve been fortunate to lead the launch and stabilization of complex processes across Artificial Intelligence, People Experience and Technology, and Customer Service Operations.Whether it’s optimizing workflows across a network or solving complex problems through strategic interventions, I focus on bringing clarity to large-scale operations. I thrive on ambiguity, lead with a focus on talent development, and partner across cross-functional teams to deliver solutions that scale.What really drives me? Building resilient systems, scaling data operations, and driving performance uplift. Beyond the office, I am an avid traveler and a dedicated chronicler of cultures. Navigating diverse regions and immersing myself in different perspectives has become a cornerstone of my professional rigor. These experiences have sharpened my ability to understand people deeply and lead with an empathetic mindset, allowing me to build more cohesive teams and navigate complex organizational landscapes with a unique, well-rounded perspective.

Experience

1. Operations Manager- Agi

   Amazon

   Oct 2025 — Present · Hyderabad, IN

   In this role, I lead a large-scale team of specialized professionals and team managers across complex, high-impact workflowsKey Contributions:Operational Agility & Efficiency: Orchestrated a significant reduction in network-wide production gaps by optimizing resource allocation, resulting in substantial daily operational savings.Strategic Capability Building: Launched a comprehensive training and mentorship framework that improved team competency levels and significantly accelerated assessment success rates.Leadership & Talent Pipeline: Championed a robust upskilling program that led to a 4x increase in internal promotions, fostering a high-performance culture and leadership readiness.Process Excellence & Innovation: Implemented systematic operational audits to identify and resolve systemic inefficiencies, achieving a high resolution rate for high impact operational blockers.Stakeholder & Performance Management: Manage end-to-end performance, ensuring new workflows achieve peak quality and efficiency standards within their first week of implementation.Employee Experience: Serve as a key lead for organizational health, resolving employee experience challenges to maintain high engagement and positive feedback

Education

• Lovely Professional University

  Bachelor of Technology - BTech

• Globsyn Business School

  Post Graduate Diploma in Management