Sujani Subramanya Hoblidar
Cs Technical Support Executive @Befibre
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WORK HISTORY
Cs Technical Support Executive @Befibre
Sheffield, GB
Provided technical support and issue resolution for broadband customers, ensuring adherence to SLAs and high satisfaction. • Monitored support tickets to identify recurring issues, driving process improvements and enhancing service quality. • Analysed operational reports tracking ticket volumes, resolution times and customer trends.• Collaborated with internal teams to escalate technical issues and implement corrective actions effectively.
EDUCATION
Alva's College, Moodabidri, Karnataka
Pre-University College, PCMB
Presidency University Bangalore
B. Tech, Electronics and Communications Engineering
The University of Sheffield
Master of Science - MS, Data Science
ABOUT SUJANI SUBRAMANYA HOBLIDAR
BeFibre benefits from contributions to customer relationship management and technical support, ensuring seamless operations and addressing client needs effectively.Previous roles, including as a Data Processing Analyst at CC33 Global Limited and Application Data Development Associate at Accenture, have honed expertise in data analysis, software development, and system integration. With a focus on continuous learning, the aim is to leverage academic and professional experiences to advance organizational goals and foster innovation.
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