Sujan Sunil Gowda
Information Technology Analyst @Boston University Metropolitan College
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Analyst @Boston University Metropolitan College
Boston, MA, US
As a graduate student serving as an IT Analyst at Boston University’s Metropolitan College, I assist in ensuring the reliability and efficiency of the college’s IT systems. My responsibilities include troubleshooting technical issues, supporting classroom and office technology, and improving internal documentation to streamline support processes. Collaborating closely with faculty and full-time IT staff, I help maintain daily operational continuity and contribute to strategic enhancements within a fast-paced academic setting.Key Responsibilities:1. Provide daily technical support for the ServiceNow platform, managing and resolving 100+ support tickets per week, ensuring timely and effective issue resolution across departments.2. Perform a variety of IT support tasks including workstation setup, event technology support, and secure file sharing assistance via Microsoft Azure; actively maintain Active Directory and support Virtual Lab environments to ensure seamless system performance.3. Maintain and continuously improve a knowledge base of 50+ internal IT wiki articles, enhancing team efficiency by streamlining access to technical documentation, reducing repeat issues, and supporting faster troubleshooting processes.
EDUCATION
DAYANANDA SAGAR ACADEMY OF TECHNOLOGY AND MANAGEMENT, BANGALORE
Bachelor of Engineering - BE, Information Science
Boston University
Master of Science - MS, Computer Science
ABOUT SUJAN SUNIL GOWDA
Hello everyone! I\'m Sujan Sunil Gowda and I am currently pursuing my MS in Computer Science at Boston University. I have taken courses such as - Software engineering, Artificial Intelligence, Advanced Machine Learning and Neural Networks, Computer Vision in AI and a few others. But I am mostly directing myself for concentration in AI. During my journey at Boston University so far, I have worked on 5 projects. To name a few - Email RAG, Asset Management using Anomaly Detection, E-commerce Sales Analysis with ETL.Previously I worked as a Web Application Developer Intern at Pierian Services Pvt. Ltd, where I developed client-focused web applications and contributed to building customized solutions based on business requirements.I am currently seeking opportunities in the above mentioned domains, where I can contribute to impactful, innovative projects while continuing to grow as a tech-professional.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.