Sujal Kumar

Experience

1. Information Technology Analyst

   HCLTech

   Jun 2021 — Present · Lucknow, IN

   Analyst (IT Field Operations Engineer)Managed high levels of ticket flow and responded to technicalsupport needs.Collaborated with supervisors to escalate and addresscustomer technical issues.Used ticketing tool (BMC remedy 9.2) to manage and actions and requests.Assisted with updating technical support best practices for useby team.Installed and configured operating systems and applications inMAC OS & Microsoft Windows OS.OS deployment through Network Booting and Domain Joiningin WIndows and enrollment of MAC devices on portals likeJAMF and Intune.Generated reports to track performance and analyze trendswith profoundly working on MS Excel and MS PowerPoint.Collaborated with vendors to locate replacement componentsand resolve hardware related problems,Installed, configured and maintained computer systems andnetwork connections, L1 level troubleshooting of network, andproviding logs to the concerned network tracks.Troubleshoot incidents reported by end-users and Noncompliance to schedule system changes and identifypermanent solutions.Developed and implemented preventive maintenanceprocedures.Ensuring a risk/vulnerability free environment for the HCL SOEand troubleshooting issues related to compliance parametersand software\'s such as Trellix, FirEye, Cisco AnyConnect,Symantec Endpoint Protection (SEP), Titus, Data LeakageProtection (DLP) and Optibot etc. For the End user HCLmanaged devices.Proficient in Teamwork & Vendor Management Maters.Proficient in Service Desk Support, Service Delivery, Incidentmanagement, Configuration management, Problemmanagement & Change management on Basis of ITCompliance Guidelines.

Education

• Central Public School

  Intermidate , Science

• HCL Techbee Program

  Internship , Class Room Training & On Job Training

• Amity University

  BCA, Computer Science