Sujai Sam
Senior IT Program/ Project Management / Application Support professional
- Role
- Senior Manager (Ad, Program Management Product Support) at IQVIA India
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Sujai Sam
Most IT initiatives don’t fail at implementation; they fail during transition and…
Experience
Senior Manager (Ad, Program Management Product Support)
Jun 2020 — Present · Kochi, IN
Spearheaded a multi-location virtual team managing a portfolio of 27 mission-critical R & DS applications, ensuring high availability and seamless cross-regional collaboration.• Enabled automation by identifying use cases and working with the RDS automation team to implement the solution. Increased the automation %age from less than 10% in 2021 to over 30% using GitHub PAF• Implemented ITIL-based incident, problem, and change management processes, optimizing service desk operations and end-user satisfaction• For RDS IT Kochi, drove the employee engagement and retention initiatives for a 150+ member workforce, fostering a high-performance and inclusive team culture.• Successfully delivered multiple cross-functional IT projects for R & DS, aligning outcomes with strategic objectives, and delivering measurable business value.• Designed and executed a strategic support roadmap, standardizing best practices and driving continuous service improvement across the application landscape.• Pioneered automation and 6-sigma initiatives to streamline operations and reduce recurring issues, performing root cause analysis on issues.
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