Suhas Vhankalas

About Suhas Vhankalas

With over 15 years of experience, I am a UPS Certified Project Management and Supply Chain Management professional. As an Operations Manager for Collections, I have a successful career history of managing diverse teams and am well-versed in a wide range of operational functions. My expertise includes:* Financial Operations: AR Collections, Accounts Payable, Billing, Contractual Incentives, and Oracle Data Entry.* Compliance and Auditing: SOX Compliance, Self-Audits, Internal Controls, and Records Management.* Process Improvement: Developing Desk Level Procedures, Process Improvements, Root Cause Analysis (RCA), Corrective and Preventive Actions (CAP), and using AI tools like Microsoft Power Automate for process automation.* Reporting and Analytics: Data Analysis, Power BI, and Reporting.* Leadership and Development: People Management, Training and Development.

Experience

1. Operations Manager Collections

   UPS

   Feb 2011 — Present · Pune, IN

   Designations: Manager – AR Collections (Apr 2024 – Current) Assistant Manager – AR Collections (Jan 2022 – Mar 2024) Supervisor – Accounts Payable & Billing (Jan 2018 – Dec 2021) Team Leader – Certified Self Auditor (May 2015 to Dec 2017) Internal Process Auditor – Incentive Billing (Feb 2011 to Apr 2015)Learnings & Experiences: Leadership Skills – Successfully led a team to exceed process goals while maintaining excellent customer satisfaction scores.Demonstrated various leadership skills including Integrity, Communication, Critical Thinking, Future Focused, Innovative, Complex Problem Solver, Collaborator, Inclusive, Accountable, Agile & Talent Builder, Negotiations, Decision Making, Proactive Approach Operations Management - Successfully managed various processes within GBS Pune including Compliance & Internal Audit, AR/Collections, Accounts Payable and Billing. Ensured operating efficiency of all internal process controls. Successfully implemented various process improvements & innovations to reduce production hours. Proven track record of achieving business goals with effective time & priority management thereby ensuring excellent customer service People Management – Successfully hired, developed & managed employees including AM\'s, TL\'s and Admins. Effectively ensured to communicate goals, monitor performance and given constructive feedbacks for further development Risk & Compliance – Successfully managed all risk & compliance activities for GBS Pune which includes, Self-Audit for all processes, SOX 404 testing for 40+ controls, Bi-Annual SOD Audits, ISPC Audits, effective RCA/CAP/PAP, Record Retention Schedule, Record Management onsite/offsite, Assistance to process owners in DLP standardization, Self-Audit workpaper standardization in collaboration with ICG team, Active participation & Assistance during external audit (F&A audit), Successfully conducted compliance trainings for all teams to spread awareness

Education

• Solapur University, Solapur

  Batchler of Science

  2005 — 2008

Skills

• Microsoft Office
• Analysis
• Public Speaking
• Microsoft Excel
• Powerpoint
• Team Management
• Financial Reporting
• Account Reconciliation
• Marketing
• Customer Service
• Auditing
• Internal Audit
• Research
• Leadership
• Social Media
• Management
• Microsoft Word