Suhas Arora
Actively Looking for job opportunities.
- Role
- Business Development Manager at upGrad
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Business Development Manager
Sep 2021 — Present · Mumbai, IN
Selling upGrad courses to highly motivated learners to upgrade their job profile and provide career counselling servicesWorked on Inside Sales Model and on Field sales modelsManaged operations efficiently and effectively, verifying customers received exceptional service.Inspired and managed teams in operational improvements, increasing overall productivity.Managed and mentored team of 10 to deliver exceptional sales numbers.Trained and supervised team to deliver on sales targets.Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.Resolved complex customer enquiries, disputes and complaints.Evaluated team performance and provided constructive feedback to improve daily goal achievement.Assisted with team recruitment, interviewing and onboarding.Integrated process improvements to optimize overall workflow and efficiency.
Education
Manonmaniam Sundaranar University (ARENA Animations )
Bachelor of Science in Multimedia and Animation
2009 — 2012
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