Suhas Acharya
Client Support Engineer
- Role
- Technical Specialist at Google
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suhas Acharya
A highly motivated system administrator with a background in Information Technology, skilled in enterprise-level networking and desktop support. Recognized for precision, self-drive, and strong technical, organizational, and analytical abilities.
Experience
Technical Specialist
Nov 2022 — Present · Bengaluru, IN
Proven ability to effectively troubleshoot and resolve technical issues across Google Cloud and Microsoft Azure environments.• Successfully resolved issues for over 300 daily Google/Mandiant users by managing support tickets, collaborating with stakeholders, and leveraging ServiceNow, JIRA, and GUTS to conduct thorough investigations and drive timely solutions.• Implemented and maintained group policies, oversaw identity and access management (IAM), and managed user accounts and attributes for both on-premises and cloud-based Active Directory infrastructures.• Optimized software distribution and security posture through the implementation of JAMF, InTune, SCCM, and FireEye Endpoint Agent.• Implemented and managed SecureFile to establish accounts for secure file sharing with external clients and oversaw SMIME for encrypting and decrypting Outlook emails.• Demonstrated adept diagnostic skills in troubleshooting hardware and software issues across MacOS, Windows, and ChromeOS platforms, with timely escalation of complex problems and resolution using monitoring/alerting tools such as InTune, Prometheus, and Grafana.• Administered authentication systems like DUO, OKTA, Managed Defense, SecureFile for enabling multi-factor authentication within Google/Mandiant environments.• Utilized VMWare for addressing challenges related to licensing, provisioning, configuration, and troubleshooting of working environments.• Substantially contributed to improving customer self-service capabilities through the development of comprehensive technical support resources.• Conducted in-depth analysis of SLA reports to identify underlying reasons for service level agreement breaches. Subsequently, proposed optimal strategies for reconciliation and service improvement.
Education
Karnataka State Open University
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
2005 — 2008
Sikkim Manipal University - Distance Education
Master's degree, Information Technology
2013 — 2015
Skills
- Management
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