Suhani Hegde

About Suhani Hegde

Workforce Management professional with 8+ years of experience supporting large‑scale, multi‑location contact center operations.I specialize in demand and inflow forecasting, forecast model development, capacity and headcount planning, scheduling, and real‑time adherence. I’ve led end‑to‑end client engagements, acted as a primary client point of contact, and delivered client‑ready forecasts and insights that support service quality, operational efficiency, and strategic decision‑making.My experience includes working closely with leadership and cross‑functional teams (Operations, BI, Analytics, QA) to improve forecasting best practices, implement quality control standards, and drive continuous improvement.I thrive in fast‑paced, high‑stakes environments and am known for strong attention to detail, proactive follow‑through, and clear communication with stakeholders at all levels.

Experience

1. Workforce Specialist

   Accenture

   Jan 2026 — Present · Bengaluru, IN

   Own forecast model builds, scenario planning, and schedule adjustments based on demand trends• Act as a key point of contact for stakeholders, managing internal and external communication• Deliver client‑ready forecasts, reports, and insights with clear assumptions and recommendations

Education

• Nitte Meenakshi Institute of Technology Yelahanka, Bangalore

  Master of Business Administration (MBA), Finance, General

  2007 — 2008

Skills

• Fund Administration
• Test Execution
• Hedge Funds
• Private Equity
• System Testing
• Valuation
• Fund Accounting
• Financial Analysis
• Portfolio Management
• Test Cases
• Test Management
• Process Improvement
• Investment Banking
• Fund of Funds
• Capital Markets
• Troubleshooting
• Banking
• Risk Management
• Uat Coordination
• Project Management
• Investments