Suhani Bhilala

Customer Relationship Manager | Client Success Strategist | Driving Customer Satisfaction and Business Growth

Role
Customer Relationship Manager-crt at ICICI Lombard
Location
Indore, MP, IN
LinkedIn followers
500 followers

About Suhani Bhilala

As a hardworking and organized professional, I bring over two years of experience working with eCommerce platforms to promote SaaS-based products and Tech BSP solutions. My background includes a year at Teleperformance as an executive, alongside contributing to social causes through NGO volunteering. I also gained valuable insights during a two-month internship as a Market Research Analyst at Gustora Food Pvt Ltd.With a master\'s degree in Business Analytics with a focus on Marketing, I’m driven to make data-informed, impactful decisions. I thrive in fast-paced environments, approaching challenges with a proactive, innovative mindset. As a collaborative team player, I’m committed to fostering a positive work atmosphere while contributing fresh ideas. I’m now seeking a role where I can leverage my expertise to drive success in a dynamic and growing organization.

Experience

  1. Customer Relationship Manager-crt

    ICICI Lombard

    Nov 2024 — Present · Indore, IN

    In Customer Relations Manager, I am responsible for fostering strong client relationships, addressing customer concerns, and ensuring satisfaction through personalized support. I work closely with internal teams to deliver tailored solutions, manage CRM tools, and drive customer retention. My focus is on enhancing the overall customer experience and contributing to business growth by identifying opportunities and building trust with clients.

Education

  • Devi Ahilya Vishwavidyalaya (DAVV), Indore

    Bachelor of Commerce - BCom

    2019 — 2019

  • Jagan Institute of Management Studies (JIMS)

    Postgraduate Degree

    2021 — 2024

  • Shri Barfani Academy

    Business/Commerce, General

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Suhani Bhilala — Customer Relationship Manager-crt at ICICI Lombard in Indore, MP, IN | Unifers