Suhani Bhilala
Customer Relationship Manager | Client Success Strategist | Driving Customer Satisfaction and Business Growth
- Role
- Customer Relationship Manager-crt at ICICI Lombard
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Suhani Bhilala
As a hardworking and organized professional, I bring over two years of experience working with eCommerce platforms to promote SaaS-based products and Tech BSP solutions. My background includes a year at Teleperformance as an executive, alongside contributing to social causes through NGO volunteering. I also gained valuable insights during a two-month internship as a Market Research Analyst at Gustora Food Pvt Ltd.With a master\'s degree in Business Analytics with a focus on Marketing, I’m driven to make data-informed, impactful decisions. I thrive in fast-paced environments, approaching challenges with a proactive, innovative mindset. As a collaborative team player, I’m committed to fostering a positive work atmosphere while contributing fresh ideas. I’m now seeking a role where I can leverage my expertise to drive success in a dynamic and growing organization.
Experience
Customer Relationship Manager-crt
Nov 2024 — Present · Indore, IN
In Customer Relations Manager, I am responsible for fostering strong client relationships, addressing customer concerns, and ensuring satisfaction through personalized support. I work closely with internal teams to deliver tailored solutions, manage CRM tools, and drive customer retention. My focus is on enhancing the overall customer experience and contributing to business growth by identifying opportunities and building trust with clients.
Education
Devi Ahilya Vishwavidyalaya (DAVV), Indore
Bachelor of Commerce - BCom
2019 — 2019
Jagan Institute of Management Studies (JIMS)
Postgraduate Degree
2021 — 2024
Shri Barfani Academy
Business/Commerce, General
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