Suhan Kumar
Service Desk Technician | IT Support Engineer | Azure | Active Directory | Incident & Problem Management
- Role
- IT Support Consultant at EG
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suhan Kumar
IT Support Engineer with 6+ years of experience in enterprise service desk environments supporting US & European clients.Skilled in troubleshooting Windows environments, Microsoft 365, Active Directory, VPN, and network-related issues with a strong focus on user experience and SLA adherence.Proven track record of resolving complex incidents, reducing downtime, and improving customer satisfaction.Currently upskilling in Cloud (Azure) and system administration to transition into advanced IT roles.Key Skills:• Service Desk & Incident Management• Active Directory & User Management• Microsoft 365 / Exchange• VPN & Network Troubleshooting• Remote Desktop Support
Experience
IT Support Consultant
Oct 2024 — Present
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