Suhail Bhattacharyya

About Suhail Bhattacharyya

I’ve spent over two decades working across telecom and e-commerce, building and scaling operations where compliance, risk, and customer experience intersect.Today, I serve as a Registration Compliance Operations Manager at Amazon, leading Verification and Risk Management (KYC) operations across Europe, UK, Canada, and Brazil. My role focuses on running high-scale, high-accuracy systems where the cost of inefficiency is real and the margin for error is low.At the core of my work is a simple approach - solve problems at the root, not the surface.I specialize in: Driving cost, compliance, and process efficiency at scale Identifying root causes through deep data analysis and fixing them permanently Building systems that balance regulatory requirements with business speed Leading teams that deliver consistently in complex, high-pressure environmentsOver the years, I’ve led multiple initiatives that have: Reduced operational inefficiencies Improved accuracy and turnaround times Strengthened compliance without slowing down business outcomesBefore Amazon, I worked with HGS, Mphasis, and Convergys, where I built a strong foundation in managing global operations, improving customer experience, and scaling processes across large teams.More recently, I’ve been actively working at the intersection of operations and AI.I use AI not as a buzzword, but as a practical tool to: Improve decision-making speed and accuracy Automate repetitive workflows Enhance data analysis and problem-solving Build scalable solutions for operational challengesMy hands-on experience includes working with platforms like Amazon QuickSuite, Amazon Bedrock, ChatGPT, Microsoft Copilot, Gemini, Claude, Grok, Perplexity, and MidJourney, along with capabilities in prompt engineering, workflow automation, and AI-led solution design.Outside of work, I spend time reading and exploring emerging technologies, always looking for ideas that can be applied to real-world operational problems.If your focus is on building systems that are efficient, scalable, and grounded in reality, we’ll have a lot to talk about.

Experience

1. Registrations Compliance Operations Manager - Investigations

   Amazon

   Oct 2024 — Present · New Delhi, IN

   Department: Verification Risk Management Operations (KYC Compliance)Lead Registration Compliance (KYC) and Verification Operations across Europe, UK, Canada, and Brazil, supporting Amazon’s global seller ecosystem while ensuring regulatory adherence, risk mitigation, and seamless onboarding at scale.Key Impact: Managed KYC verification operations processing 500K-850K+ verifications monthly across global Amazon seller marketplaces, driving an 18% YoY volume increase while maintaining SLA and quality benchmarks Improved seller onboarding turnaround time by 20–35% by identifying bottlenecks and redesigning verification workflows across regions Enabled scalable onboarding and verification for a growing seller base within a high-volume, multi-market seller ecosystem, maintaining compliance and operational efficiency Drove cost optimization through process simplification and automation, reducing manual effort and improving efficiency in high-volume KYC operations Enhanced verification accuracy and compliance adherence, minimizing defects, rework, and overall risk exposure Managed operations across multiple international markets, consistently meeting SLA and quality benchmarks in a high-risk compliance environment Led transition and expansion initiatives, scaling operations without compromising accuracy, customer experience, or compliance standards Built data-driven decision frameworks using deep-dive analysis, enabling faster issue resolution and long-term process improvements Leveraged AI and automation to improve workflow efficiency, strengthen data analysis, and reduce turnaround time in verification processes

Education

• Kendriya Vidyalaya

  Senior Secondary, Science

  1992 — 2004

• Guru Jambheshwar University

  Bachelors, Mass Communication

  2004