Suhail Jahangir

About Suhail Jahangir

Software Development Engineer with 9+ years of experience in building scalable, distributed, and intelligent systems for product-based companies including Amazon, Reliance Jio, and Verifone.Strong expertise in Java, data structures, algorithms, and system design, with hands-on experience in microservices, REST APIs, concurrency, and AWS-based cloud architectures.A hands-on engineer and architect who can independently drive projects from concept to deployment. Known for rigorous attention to detail, deep problem-solving ability, and a strong drive to deliver secure, high-performance platforms used globally.

Experience

1. Software Development Engineer

   Amazon

   Apr 2021 — Present · IN

   Gen AI Chatbot Platform• Architected and led the development of a multi-region, cloud-native Gen AI chatbot platform using Amazon Bedrock, Lex, and LLM embeddings, enabling real-time automated query resolutionfor millions of users.• Enhanced conversational intelligence by implementing custom multi-turn dialogue management to preserve user context and deliver accurate, personalized responses across sessions.• Built robust Gen AI guardrails to prevent prompt injection, data-leakage, and misuse of model resources, ensuring compliance with internal and regulatory security standards.• Led a team to integrate Generative AI–powered features and user personalization workflows, improving engagement and retention across markets.• Increased chatbot response accuracy by 8% through semantic search embeddings and LLM-based answer validation, boosting customer satisfaction in multilingual markets.Alexa Fuel Payments (Pay for Gas with Alexa)• Worked on Alexa integration with P97 petro provider. Allowing customers to purchase fuel with their alexa auto devices and reserving the pump before reaching the station.

Education

• GALGOTIA S COLLEGE OF ENGINEERING AND TECHNOLOGY, GREATER NOIDA

  BTech - Bachelor of Technology, Information Technology

  2012 — 2016

Skills

• Java
• Javascript
• C
• Grails
• Groovy
• Core Java