Sugra Kharkhariwala

About Sugra Kharkhariwala

SAFE | Agile | ScrumMaster | SAP Customer Data Cloud | SAP Marketing Cloud | SAP Cloud for Customer | SaaS | Customer Experience | SAP Qualtrics CX | Qualtrics CX Certified | Medallia Certified Professional | CEM | CXProject Delivery Manager with over 10 years of Enterprise Saas experience. Analyzing business operations and providing Customer Experience (CX) consulting to senior leadership at companies to drive strategy and align with their business goals. Successfully managing high-profile regulatory and compliance projects globally.

Experience

1. Project Delivery Manager & People Manager

   IBM

   Mar 2024 — Present · Mumbai, IN

   An experienced leader in large-scale IT programs, specializing in consulting, project management, Agile Release Train facilitation, and global transformations.Proven ability to deliver for global clients across North America, Europe, Asia, and Australia. Expertise in application development & management, people management, and global delivery models. Currently at IBM, responsible for client relationships, global delivery strategy, implementation, people management, consulting, new business development, and leading the Smarter program. Leading digital transformation of service sales, managing two product teams to deliver a full-stack solution on AWS (MERN, REST APIs) using SAFe Agile.Adept at cross-functional collaboration, dependency management, and continuous improvement practices. Previously led large, multi-vendor engagements across multiple geographies, consistently achieving high customer satisfaction.

Education

• NARNARAYAN SHASTRI INSTITUTE OF TECH., JETALPUR 034

  Bachelor of Engineering (B.E.), Computer Science

  2010 — 2014

Skills

• Microsoft Office
• Sql
• C
• Html
• Javascript
• C++