Suganya Ganeshan

Manager - Risk Investigations

Role: Manager - Risk Investigations at Amazon
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

About Suganya Ganeshan

I\'m currently working for AMAZON as an Investigation Specialist for Product Quality (BusinessEngagement Team), Transaction Risk Management System (Amazon.in/ Amazon.com/ Amazon.co.uk).My responsibilities include interacting effectively with stakeholders by workingwith Account Managers/Category Business Development Managers to resolvedisputes about TRMS actions.Working on requests and escalations regarding seller facing issues from AccountManagement Team and Category Team.Under Product Quality - analysis and enforcement of merchant accountsubjected to policy violations, legal and compliance(FRAUD detection).Strong knowledge of Product Quality Analysis and Notice, which includes auditon a merchant’s account along with intellectual property rights infringement.Investigate suspicious activity on the platform to provide a better customer centric experience.

Experience

Manager - Risk Investigations
Amazon
Sep 2021 — Present · Bengaluru, IN

Education

Maharani Lakshmi Ammanni College For Women
Maharani Lakshmi Ammanni College For Women, BCA
2012 — 2015

Skills

Microsoft Word
Marketing
Research
Powerpoint
Microsoft Excel
Leadership
Public Speaking
Social Media
Microsoft Office
Customer Service

Contact information

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Work email
•••••@amazon.com
Personal email
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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