Suganya Balakrishnan
Project Manager @NetApp
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WORK HISTORY
Project Manager @NetApp
London, GB
Key Responsibilities I take charge of project kick-off calls, understanding customer needs and turning them into practical solutions. Through effective communication and tools like RACI charts, I foster accountability and precision in complex projects. By streamlining workflows and proactively managing risks, I ensure top-quality project delivery within time and cost limits.Key Achievements:· Gained customer trust through consistent delivery of projects on time, within budget, and with impeccable quality standards.· Stimulated increased efficiency and productivity by re-evaluating quality assurance controls and streamlining processes in the EMEA region, resulting in improved resource coordination and management.· Revitalised 70% of high-risk accounts, turning them into highly satisfied customers by proactively solving problems, effectively engaging stakeholders, and showcasing exceptional project management skills.· Achieved a 100% resolution rate on all encountered escalations, demonstrating exceptional problem-solving abilities, effective communication, and the capability to collaborate with stakeholders across all organisational levels.
EDUCATION
Brunel University of London
Bachelor of Science (BSc), International Business
SKILLS
ABOUT SUGANYA BALAKRISHNAN
As a passionate Project Manager, I thrive on delivering impactful technical solutions for prestigious FTSE 100 clients. With my expertise in stakeholder management and problem-solving, I consistently exceed expectations. My track record in complex environments speaks for itself, showcasing my ability to navigate challenges and drive exceptional results. Building strong relationships and fostering effective communication are my strengths. I believe in going the extra mile to ensure client satisfaction and project success. From facilitating project kick-off calls to implementing streamlined workflows, I leave no stone unturned in delivering projects on time, within budget, and with uncompromising quality. What sets me apart is my commitment to leveraging emotional intelligence in project management. I understand the importance of team dynamics, stakeholder engagement, and conflict resolution. By applying these principles, I create an environment where collaboration thrives and obstacles are overcome. With a degree in International Business and a passion for delivering excellence, I am ready to take on new challenges and drive project success.
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