Sugan V
Product Specialist | ManageEngine Tools | RBI Compliance Reporting |
- Role
- Asset Management & Product Support at Balbhas Business Sysnomics LLC
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sugan V
IT Asset Management & Product Specialist with hands-on experience in managing and administering ManageEngine’s ITSM suite, including ServiceDesk Plus, OpManager, and End Point Central. Serving as the ServiceDesk Plus application admin, I specialize in optimizing IT workflows, maintaining accurate asset inventories, and ensuring compliance with RBI asset management guidelines.Skilled in application support, product configuration, and end-user engagement, I bridge the gap between technology and business needs. Known for improving operational efficiency, driving tool adoption, and ensuring seamless IT service delivery.Always eager to learn, solve problems, and contribute to high-performing IT environment
Experience
Asset Management & Product Support
Balbhas Business Sysnomics LLC
Nov 2022 — Present · Chennai, IN
Tools: ServiceDesk Plus, OpManager, End Point Central-Administered and configured ServiceDesk Plus application to support ITSM functions including incident, change, and asset management-Managed complete IT asset lifecycle, ensuring compliance with RBI asset tracking points and internal policies-Created workflows, automation rules, and templates to improve operational efficiency and reduce resolution times-Provided technical support for internal teams, conducted user training, and resolved system-related issues-Collaborated with cross-functional teams to align IT service delivery with business objectives.
Education
Muthayammal College of Engineering
Bachelor of Engineering - BE, Mechanical Engineering
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