Sugannath K
Manager - Operations/Transition/UAP/Telecom Domain/Chat Operations/Billing Processes/Project Management/Process Improvement
- Role
- Operations Manager at Prodapt
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Operations Manager
Jul 2022 — Present · Chennai, IN
Managing end-to-end contact center chat process operations and acts as an interface between the Client and Ops delivery team to ensure the agreed SLA and Quality are met. Expertise in Telecom Billing and Revenue Assurance, Process Transition, implementing technical solutions, Process transformation and User Access Provisioning. Responsible for strategic and critical thinking, improving revenue margin, cost optimisation, forecasting and client relationships
Education
University of Madras
Bachelor of Computer Application
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