Sugandh Jain
Customer Relationship Manager @Nike
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WORK HISTORY
Customer Relationship Manager @Nike
Customer Support: Provide efficient and responsive customer support through various channels, such as phone, email, chat, and social media. Ensure that customer issues are resolved promptly and effectively.Feedback and Surveys: Regularly collect customer feedback through surveys and other tools to understand their needs, preferences, and satisfaction levels. Use this information to make improvements.Customer Journey Mapping: Analyze and map out the entire customer journey from initial contact to post-purchase. This helps in understanding customer touchpoints, improving experiences, and identifying areas for optimization.Proactive Customer Service: Utilize CRM to anticipate and address customer needs before they arise. For instance, if a customer is experiencing issues with a product, CRM can trigger automated alerts or offer solutions before the customer reaches out.
EDUCATION
Kundan Vidya Mandir
Bachelor, Retail Management
Kundan Vidya Mandir
Vocation in retail Management, Retail Management
Ggdsd college Chandigarh
Vocational in retail management, Retail Management
Ggdsd college
Vocational in retail Management, Retail Management
Kundan Vidya Mandir Ldh
Humanities in political science and pyschology , _
Ggdsd college chandigarh ,32 sector
Bachelor of vocation in retail management , Retail Management
ABOUT SUGANDH JAIN
I have over 3 years of experience in retail, working with Decathlon Sports India. I…
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