Sugam Agarwal
Driving Customer Success at Anaplan | Pluralsight | Citrix
- Role
- Sr Customer Success Business Partner at Anaplan
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sugam Agarwal
As a Customer Success Professional & Strategic Advisor, I specialize in driving enterprise customer engagement, adoption, and retention across SaaS, cloud solutions, and enterprise technology. With extensive experience across APAC, EMEA, and the USA, I have successfully managed high-value accounts, scaled customer success initiatives, and led cross-functional teams to deliver measurable business outcomes.Currently, as a Sr. Customer Success Business Partner at Anaplan, I am managing regional Customer Success, partnering with global enterprises to optimize planning, enhance operational efficiency, and drive strategic business transformation. My previous leadership roles at Citrix and Pluralsight have honed my expertise in account management, pre-sales, technical consulting, and cloud solutioning, making me adept at tackling complex challenges, mitigating churn, and enabling business growth.I believe that \"a problem is an opportunity waiting to be explored\"—a philosophy that fuels my approach in challenging the status quo, accelerating process efficiency, and ensuring customer value realization. Whether it\'s executive stakeholder management, technical solutioning, or strategic consulting, I thrive on fostering long-term relationships, empowering customers, and enabling organizations to unlock their full potential.Recognitions: FY26 Q1 CEO Disciplined in Execution Award at Anaplan. Previous engagement awards - Achievers Award (Q4\'2022), Customer Success Excellence Award (H2\'2020), Customer Excellence Awards (Q2’2014, Q2’2015, Q3’2015), Kudos Awards (Q4’2013, Q4’2016, Q1’2017), Kepner-Tregoe Coach Certification (Q1’2017), Citrix Certified Associate (CCA-V)(Q4’2018).
Experience
Sr Customer Success Business Partner
Apr 2022 — Present · Gurugram, IN
Latest - Q1 FY26 CEO’s Disciplined in Execution Award I lead Anaplan’s Customer Success function for the North India Enterprise segment, managing a high-impact portfolio of strategic customers across industries. With a strong focus on business value realization, I partner with C-level stakeholders to drive adoption, retention, and expansion of Anaplan’s Connected Planning platform.In this role, I not only manage customer outcomes but also lead cross-functional collaboration with internal teams and partners to execute success plans, mitigate risks, and influence roadmap alignment. I mentor and guide Customer Success team members, ensuring consistent delivery of value-driven engagements, success reviews, and governance practices.My approach blends strategic advisory with operational excellence—building executive relationships, facilitating QBRs, enabling Centers of Excellence, and identifying opportunities for growth through new use cases. I take pride in building customer champions and transforming their planning processes to maximize ROI on Anaplan.Passionate about growing talent, scaling success programs, and turning customer outcomes into long-term partnerships.
Education
Invertis Institute of Engineering & Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2009 — 2013
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