Sufiyan Siddique
《Great Asset for the Organization》
- Role
- Customer Service Specialist at Dow
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sufiyan Siddique
Offering Overall 11.5 years of experience as 1.) Senior Customer Service…
Experience
Customer Service Specialist
Jul 2024 — Present · Navi Mumbai, IN
Customer Support And Order ManagementHandling APAC and Europe Region.• Order management from PO to delivery.• Order management of international customer for Chemicals Orders end to end Order Management process and delivery.• Acting as first point of contact for daily operation with customers• Liaising between customers and internal groups such as sales, sales engineering, project managers, installation, and finance to ensure customer satisfaction.• Sharing timely order acknowledgement to customers, fastest closing TAT- brought PO closure to 24hrs as per define TAT to each client.• Timely updating all reports regarding the Shipment & Hygiene maintenance with regular improvising the existing process.• Sharing Shipment details with customers.• Dealing with Finance regarding payment and Credit flow for smooth transactions,• Processing Claims for warranty, damage with Quality and then processing the in SAP ECC• Handling chemicals orders such as IndustrialSolution, Packaging and Plastics. ConstructionSolution, Paints Coating, Adhesive, Polymer etc.• Working closely with overseas teams such as LogisticsTeam (EXIM docs), Support SalesTeam (Order forecast), Finance (Pricing & Credit Team) to ensure orders move out On-time. •Effective communication with customers till products is delivered.•Ensuring adherence for Payment terms, Documents approval, Dispatch instruction, payment collection other commercial aspect till order closure.•Working Closely on Complaint, Query Cases & ensuring timely response to avoid escalation.
Education
University of Mumbai
Graduate
2013 — 2014
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