Sufiya Kouser
Customer Service Team Lead @Hexaware | Enhancing Client Satisfaction|Ex-ZestMoney|Ex-Swiggy
- Role
- Team Lead at Hexaware Technologies
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Sufiya Kouser
Magnum Group benefited from enhanced customer satisfaction and streamlined workflows under the leadership of a Customer Service Team Lead. By implementing dashboards and reducing order resolution time, the team achieved a 25% improvement in SLA compliance and a 20% increase in satisfaction for an e-commerce client. Escalations were resolved with empathy, reducing churn by 18%. Drawing on experience from Technotask Business Solutions, they bring expertise in customer-centric strategies, sales leadership, and data privacy awareness. With a bachelor\'s degree foundation, the focus remains on fostering operational efficiency and empowering teams to deliver measurable client outcomes.
Experience
Team Lead
Jan 2026 — Present · Bhopal, IN
Education
Brilliant
10TH
Career collage bhopal
Bachelor's Degree
Brilliant
12TH
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