Sue Lapa
Entrepreneurial, \"roll up your sleeves,\" Human Resources leader with Operations & Service Delivery background
- Role
- Director of Human Resources at Cavalry Portfolio Services, Llc
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Sue Lapa
Human Resources, Operations and Service Delivery leader with a track record of improving resource utilization of people and technology to accomplish more with the same or less in a growing organization. Agile manager, who leads through clear and transparent communication and a sense of humor to build a high performance culture that adapts to changing business environments and retains and advances the right talent to grow the organization. Business analyst, who balances the big picture and details and translates needs of the customer into targeted initiatives that improve the ease of doing business.
Experience
Director of Human Resources
Cavalry Portfolio Services, Llc
Jan 2013 — Present · Valhalla, NY, US
Human Resources Generalist for industry leader in the acquisition and servicing of non-performing consumer loan portfolios.
Education
University at Albany
Bachelor of Arts (B.A.), Psychology
Skills
- Business Process Improvement
- Recruiting
- Product Development
- Change Management
- Risk Management
- Call Center
- Retail Banking
- Net Promoter Score
- Vendor Management
- Organizational Development
- Human Resources
- Regulatory Requirements
- Process Improvement
- Strategy
- Management
- Team Building
- Consulting
- Quality Assurance
- Talent Management
- Performance Management
- Employee Training
- Employee Relations
- Strategic Planning
- Problem Solving
- Leadership
- Operations Management
- Team Leadership
- Cross-Functional Team Leadership
- Coaching
- Call Centers
- Training
- Project Management
- Leadership Development
- Onboarding
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