Sue Nokes

About Sue Nokes

Visionary and award-winning leader with more than 25 years of experience successfully transforming Fortune 100 companies to achieve breakthrough results, competitive advantage and shareholder value. Proven track record of developing and shaping strategy, identifying and bringing creative ideas to market and driving execution. Role model for valuing and building diversity to serve diverse markets. Innovative senior executive who constructively challenges conventional thinking, fosters open dialog and promotes frank discussion of tough issues to drive change. Uniquely skilled at selecting and developing talent to deliver dramatic business results. • CHANGE AGENT & POWERFUL COMMUNICATOR who leads people and organizations through enterprise life-cycle changes to achieve major transformation. Uniquely able to rally & align all levels of employees, from executive to frontline. • STRATEGIC THOUGHT-LEADER with clear vision for the business. Shapes distinctive strategies to deliver dramatic growth and profitability. Defines issues clearly despite ambiguity and applies seasoned judgment to make decisions based on solid analysis, business expertise and understanding of people and organization dynamics. • INNOVATION MANAGER with solid track record of bringing creative ideas to market; selecting winning ideas and projecting how potential ideas may play out in the marketplace. • COACH AND TEACHER who brings out the best in others. Builds high-performing diverse teams by attracting and developing top talent. Builds deep, diverse bench strength across all levels of organization. • OPERATONAL EXECUTION EXPERT who achieves dramatic results through flexing her leadership style and adapting to meet the needs of the team and business. Continuously balances the needs of customers, employees and stakeholders.

Experience

1. Advisory Board Vice Chairman

   Asurion

   Feb 2017 — Present · Nashville, TN

Skills

• Sales Management
• Customer Retention
• Leadership
• Talent Management
• Training
• B2b
• Management
• Team Management
• Telecommunications
• P
• Vendor Relations
• Customer Service
• Start-Ups
• Change Management
• Wireless
• Career Development
• Operations Management
• Business Planning
• Professional Mentoring
• Organizational Development
• Call Center
• Outsourcing
• Team Leadership
• Cross-Functional Team Leadership
• Process Improvement
• Sales Operations
• Performance Motivation
• Customer Experience
• Strategy
• Direct Sales
• Sales
• Customer Satisfaction
• Performance Management
• Account Management
• Program Management
• Negotiation
• Call Centers
• Team Building
• Retail