Suzanne Fraccaroli

About Suzanne Fraccaroli

Strategic storyteller. Trusted advisor. Internal communications powerhouse.I’m a corporate communications leader with 16+ years of experience helping global organizations connect with I’m an internal communications leader who helps organizations turn strategy into clear, engaging employee experiences.With a background supporting global, fast-paced organizations, I partner closely with executive leaders to shape messaging, drive alignment, and connect employees to what matters most—especially during times of change and transformation.In my current role at Elite Technology, I lead internal communications across a global SaaS organization, supporting employees across North America, EMEA, and APAC. My work spans executive communications, global town halls, intranet and content strategy, and enterprise-wide programs designed to strengthen engagement, clarity, and connection.Across my career, I’ve: • Partnered with C-suite leaders to deliver high-impact communications strategies • Led global town halls and large-scale engagement initiatives • Built and scaled internal communications programs and content ecosystems • Translated complex topics into clear, actionable messaging • Used data and insights to continuously improve communication effectivenessI’m especially passionate about creating communications that don’t just inform—but connect, inspire, and drive action.

Experience

1. Internal Communications Manager

   Elite Technology

   Apr 2025 — Present · New York, NY, US

   Lead internal communications for a global SaaS organization undergoing significant business and organizational transformation, supporting employees across North America, EMEA, and APAC. Partner closely with executive leadership, HR, Product, and Marketing to drive alignment, engagement, and clarity.Own and drive global internal communications strategy supporting enterprise transformation, including cloud and SaaS adoption aligned to business priorities. Serve as a strategic advisor to senior leadership, shaping executive messaging, enterprise narratives, and high-visibility communications.Lead end-to-end production of global town halls for 450+ employees, including agenda design, executive alignment, and engagement strategy. Elevate global newsletter and content strategy to align communications with key business priorities and drive consistent engagement.Build and scale internal communications infrastructure, including intranet experiences, content hubs, and standardized templates and toolkits. Launch and lead enterprise-wide programs such as product spotlights, recognition initiatives, and onboarding enhancements to strengthen employee engagement and visibility.Drive cross-functional alignment across HR, Product, Marketing, Finance, Customer Services, and Technology to ensure consistency in messaging and priorities. Leverage data and insights—including engagement metrics, surveys, and feedback—to continuously refine and optimize communications effectiveness.Develop executive-ready content and multimedia assets across presentations, video, and leadership communications, delivering integrated communications across channels to create a cohesive employee experience.

Education

• CT State Norwalk

  General Studies

• CT State Norwalk

  Web/Multimedia Management and Webmaster

• Gibbs College

  Business Administration and Management, General