Sue Burns

Head of Customer Service @Taylor Wimpey plc

Manchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

Signup · Get unlimited contacts

WORK HISTORY

Jan 2021 — Present

Head of Customer Service @Taylor Wimpey plc

View department →

SKILLS

Employee EngagementTalent ManagementBusiness TransformationCustomer ServiceSlaTraining DeliveryEmployee RelationsLeadership DevelopmentTrainingCustomer SatisfactionCustomer RelationsEmotional IntelligenceStakeholder ManagementExecutive ManagementCustomer ExperienceConsultingPerformance ManagementCrmEmployee TrainingCareer DevelopmentBusiness Process ImprovementService ManagementContinuous ImprovementPerformance ImprovementManagement DevelopmentHuman ResourcesOrganizational EffectivenessWorkforce PlanningTalent DevelopmentPersonnel ManagementLeadershipOnboardingWorkshop FacilitationProgram ManagementRecruitingStrategySuccession PlanningChange ManagementService DeliveryAssessment Center

ABOUT SUE BURNS

Senior level leader with 35 years experience of customer relationship management, strategic account planning and Recruitment Management/General HR experience.Proven track record of implementing successful change programmes. Driven and focused project manager with experience of delivering to time, quality and cost with key stakeholder engagement. Leader with strong focus on service delivery and motivating teams to achieve results. Passionate about service excellence, continuous improvement and quality results based service delivery. Effective communicator and negotiator at all levels.Specialties: Relationship ManagementService delivery - managing and presenting SLA and KPI resultsContinuous ImprovementExpert knowledge of end-to-end recruitment, succession planning and talent management both operationally and strategicallyAssessment Centre Design and FacilitationManagement Experience including managing remote teamsGeneralist HR Management

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.