Sue-Anne Sprague
Commercial Lines Property & Casualty and Benefits Leader @Bateman, Gordon & Sands, Inc
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WORK HISTORY
Commercial Lines Property & Casualty and Benefits Leader @Bateman, Gordon & Sands, Inc
Management of staff including: recruiting, hiring, training, career development, performance reviews and performance improvement plans.• Provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving to meet goals.• Perform quality audits and identify training opportunities for team members.• Create and maintain budget.• Foster team behavior and a sales-oriented department culture.• Responsible for the management of employees through performance reviews, performance improvement plans, setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports.• Conduct renewal meetings with all service team and production staff.• Partner with global talent recruiter to source hire, train and manage the transition of tasks from in-house staff.Maintain quality control of renewal expirations, avoid any lapse in coverage. Ensure team members are addressing renewals in a timely manner.• Act as liaison between commercial staff and insurance company personnel.• Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner, invoicing is completed in accordance with agency best practices, review team members open items, workloads and backlog.• Identify, plan and resolve routine department staffing and workload issues. • Take necessary action to resolve issues relating to customer service.• Create, train and maintain agency policies and procedures.• Contribute information and ideas during leadership meetings.
EDUCATION
Bay Path University
Associates Business Administration, Finance, General
Marymount University
Bachelor of Science, Finance
ABOUT SUE-ANNE SPRAGUE
Demonstrated history in Property & Casualty Risk Management and Operations. Have a passion for strategy and program design in order to best suit my customers individual needs. Obsessed with providing an exceptional customer experience.Open to opportunities nationwide currently. Keen ability to diagnose and assist in operational and sales processes, technology underperformance, customer service failures, human resource fatigue and more. Ability to evaluate people and process issues to pinpoint what’s working well and make and implement recommendations.
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