Sue Rogers
Secretary Iii @Brockton Hospital
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WORK HISTORY
Secretary Iii @Brockton Hospital
Customer Service is Paramount in my industry. Nothing is more important. I am usually the first person that a patient interacts with when they arrive or call the office. I am a link between the patient and the physician. I have good knowledge of computer applications and medical software. This knowledge enables me to perform duties like updating patient information, scheduling appointments, managing the facility\'s database and medical records, managing the physician\'s schedule. I assist in maintaining the office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. I have great verbal and written communication skills to write and prepare reports, talk with patients (both in person and by telephone). I have excellent administrative and organizational skills, people skills and the ability to handle patients and other members of the public skillfully. I have a high level of discretion to maintain confidentiality of sensitive information along with the ability to work with minimal supervision, handle pressure and meet deadlines.Under the direction of the Practice Manager, answer and screen all telephone calls. Document messages as required regarding illness, prescription refills, lab, radiology, imaging reports, test results, referrals, etc. Make and edit appointments via computer. Register patients in a timely and appropriate manner. Verify data or enter changes to the demographic screens. My job is to create a friendly, welcoming and well-organized office for patients and to facilitate their flow through the facility. I am charged with expertly coordinating the day-to-day activities of doctors, nurses and patients to ensure a focus on compassionate care delivered on time. I have experience interacting with a wide range of personality types in both pleasant and difficult circumstances.
EDUCATION
Fisher College
Associate's degree
SKILLS
ABOUT SUE ROGERS
Hard working Administrative Medical Professional. I am coming up on 15 years employed for…
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