Sue Ondas
- Role
- Senior Manager - Loyalty Program Operations at United Airlines
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Sue Ondas
Specialties: Project Manager, Outsourcing, Managing call centers, Sales, Supervision…
Experience
Senior Manager - Loyalty Program Operations
Jan 2011 — Present
Manage implementation and operations of Mileage Plus programs to improve cost efficiency, revenue generation, and customer satisfaction relating to Mileage Plus and Partner Programs. Also, heavily involved in integration work between the One Pass and Mileage Plus programs.
Skills
- Operations Management
- Sales Management
- Contract Negotiation
- Team Building
- Team Leadership
- Sales Operations
- Training
- Strategy
- Budgets
- Customer Satisfaction
- Time Management
- Leadership
- Performance Management
- Policy
- Six Sigma
- Quality Assurance
- Business Process Improvement
- Coaching
- Pricing
- Change Management
- Competitive Analysis
- Sales
- Customer Experience
- Business Strategy
- Program Management
- Account Management
- Call Centers
- Business Analysis
- Continuous Improvement
- Crm
- Process Improvement
- Analysis
- Integration
- Cross-Functional Team Leadership
- Marketing
- Project Planning
- Customer Service
- Vendor Management
- Management
- Project Management
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