Suzanne Mell

About Suzanne Mell

Seasoned nursing executive with solid success record of clinical operations, quality, population health and ACO workflows, continuous process improvement and informatics including electronic medical record systems implementations in both ambulatory and hospital applications. Experienced with academic medical centers, shared governance and Magnet certification. Experienced in inpatient and ambulatory ORs, procedural and endoscopy practices Highly effective as a healthcare management consultant as I hold an active nursing license, masters prepared and significant experience as a surgical nurse at Cleveland Clinic Heart & Vascular Institute, Cardiac Surgery. As a project manager at Cleveland Clinic\'s Neurological Institute, continuous improvement projects included improving patient access to achieve strategic goals. Subject matter expert in nursing competencies, work flows for electronic medical record (EMR, EHR) implementations and programs. • Experienced Nurse Leader with over 20 years of managerial experience • Expert in Healthcare Call Center operations and growth Strategies • Expert in Healthcare Reform, The Quadruple Aim and multi-disciplinary scheduling • Strong strategic-planning and people-management skills • Innovative motivated, proactive leader with a service driven focus • Proven ability to engage, staff in quality, process improvement and safety initiatives to produce quality outcomes • Highly developed relationship-building skills and ability to communicate effectively • Internal and external departmental networking and collaboration • Budget development and management

Experience

1. Director of Clinical Operations Uc Health Gardner Neuroscience Institute

   UC Health

   Oct 2020 — Present · Cincinnati, OH, US

   Improved patient safety. and quality. by improving patient access to patient care teams for multi-state system, with ambulatory providers in Ohio, Kentucky and Virginia • Lead team to improve access for vulnerable patient populations; new patients; acutely ill patients; hospital follow up within CMS guidelines • Designed piloted primary and specialty RN triage, system wide implementation in progress. • Collaborated with multi-disciplinary teams to develop urgent emergent workflows and standardized triage progress. • Engaged multi-disciplinary teams system wide to optimize provider templates and standardize scheduling tools and workflows. • Improve regulatory, PCMH (patient care medical home) and ACO (accountable care organization) access and patient safety initiatives to meet and exceed CMS guidelines. • Optimization of Continuity of care across the continuum of care • Learning Health System • Development of patient centric digital tools that interface with our EMR • Outcomes reporting process and infrastructure • Employee development and succession planning program • Quality and process improvements in all areas of clinical practice • Telehealth platforms, SOPs, templates. Execution of Telehealth Strategy • Epic Optimization: o Design EMR. Clinical Workflows that align with clinical workflows o Smart form design o Proc Doc implementation o Order sets o Decision Tree design o Smart set design o Epic Design, implementation, training. • Emergency Preparedness for Pandemic operations: Set up telehealth program to facilitate care while maintaining patient safety.

Education

• Elmhurst College

  Bachelor's Degree, Registered Nursing/Registered Nurse, A

  1980 — 1983

• Kent State University

  Masters of Science, Nursing Healthcare Administration

• Rice University

  Graduate Certificate in Health Care Management, Health/Health Care Administration/Management

  2017 — 2019

• Kent State University

  Master's Degree, Nursing Administration

  2011 — 2014