Sue McCallum
Vendor Manager at Rhode Island Energy a PPL Company
- Role
- Vendor Manager at Rhode Island Energy
- Location
- Coventry, RI, US
- LinkedIn followers
- 500 followers
About Sue McCallum
Over a decade of experience in Vendor Management, with a demonstrated history of working…
Experience
Vendor Manager
Sep 2023 — Present
Migrated all customer service contracts for TSA exit - Established relationships with outside vendor service providers and ramped up staffing to meet TSA exit criteria - Developed relationships cross functionally throughout the organization - Maintain vendor spending budgets that align with the department - Perform weekly, monthly and quarterly business reviews with key vendors - Maintain all Customer vendors and the full vendor life cycle, including planning, procurement, due diligence, contracting, monitoring, reporting, invoicing/ payments, renewals and/or termination- Work to improve operational performance and cost reductions that align with department strategy and budget - Have approximately 250+ call center agents that have reported up through me. Working alongside their direct supervisors and ops leaders at the vendors to provide adequate coaching and training needed
Education
University of Rhode Island
Bachelor of Science - BS, Human Development and Family Studies, General
2003 — 2006
Community College of Rhode Island
Human Services, General
2001 — 2003
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.