Susan Defrancesco

About Susan Defrancesco

Success-driven, creative visionary, and goal-oriented nursing professional, offering extensive nursing, patient marketing, patient services, reimbursement and multifaceted advocacy roles within the biopharmaceutical and healthcare industry. Extensive experience in BioPharma has been in the rare and ultra-rare disease realm including comprehensive knowledge of patient services in hematology, nephrology and neurology clinical specialties. Disease specialties include PNH, aHUS, MG, FCS and hATTR. Skilled in case management program development and initial drug launches in hematology, neurology and nephrology realms, from collaborating on planning, developing workflows, SOPs, patient educational materials and working across all disciplines to facilitate those launches successfully. Clinical education in biopharma includes monoclonal antibody and RNAi therapies. Considerable experience working with Marketing to write, edit and consult on new and updated patient and provider materials to ensure the information matches the needs of patients. One of the first 150 Board Certified Patient Advocates (BCPA) in the US with multifaceted experiences in working with patients, caregivers, and providers to troubleshoot challenges with flexibility while maintaining compliance and professionalism. Possesses excellent communication and rapport-building skills in developing strong relationships with customers, team members, clinical teams and vendors. Certified Case Manager accreditation. Board Certified Patient Advocate. Preauthorization Certified Specialist.

Experience

1. Nurse Case Manager Sobi

   Sobi - North America

   May 2021 — Present · Waltham, MA, US

   RN Case Mgr/certified Pt. Advocate/Prior Auth Certified Specialist-Sobi

Education

• Ona M. Wilcox School of Nursing

  Diploma in Nursing

• Middlesex Community College

  Associate of Science - AS

  1979 — 1980