Sue Buckle
Head of Customer Complaints & Operational Integrity @Esure Group
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WORK HISTORY
Head of Customer Complaints & Operational Integrity @Esure Group
EDUCATION
Institute of Risk Management
Certficate in Risk Management - Module 1/2
International Compliance Association
ICA Diploma in Governance, Risk & Compliance
The University of Huddersfield
2:2, Business and Finance
SKILLS
ABOUT SUE BUCKLE
Experienced and passionate Leader across Vulnerable Customer, Complaints and Service Delivery. Expertise in quality assurance, policy development, implementation and oversight with a track record of designing award winning treatment strategies. Successfully led a number of enterprise wide improvement programmes with multiple stakeholders, priorities and dependencies. Skilled in leading strong, motivated and aligned teams that continually look to improve and challenge approaches with customer outcomes and experience at the centre of decision making.
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