Sue Buckle

Head of Customer Complaints & Operational Integrity @Esure Group

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Head of Customer Complaints & Operational Integrity @Esure Group

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EDUCATION

2015 — 2016

Institute of Risk Management

Certficate in Risk Management - Module 1/2

2018 — 2018

International Compliance Association

ICA Diploma in Governance, Risk & Compliance

N/A

The University of Huddersfield

2:2, Business and Finance

SKILLS

Relationship ManagementBrokersCustomer ServiceFinancial RiskClaims ManagementManagementRisk ManagementTeam ManagementCommercial InsuranceChange ManagementClaimFinancial ServicesUnderwritingGeneral InsuranceInsurance

ABOUT SUE BUCKLE

Experienced and passionate Leader across Vulnerable Customer, Complaints and Service Delivery. Expertise in quality assurance, policy development, implementation and oversight with a track record of designing award winning treatment strategies. Successfully led a number of enterprise wide improvement programmes with multiple stakeholders, priorities and dependencies. Skilled in leading strong, motivated and aligned teams that continually look to improve and challenge approaches with customer outcomes and experience at the centre of decision making.

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Sue Buckle — Head of Customer Complaints & Operational Integrity at Esure Group in Leeds, GB | Unifers