Sue Bradley
Head of Customer Experience @Hays Travel
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WORK HISTORY
Head of Customer Experience @Hays Travel
EDUCATION
Sheffield Hallam University
BSc Catering Systems
Marketing Leadership Masterclass
Organizational Leadership
ABOUT SUE BRADLEY
With 35 years of experience within the travel industry, 20 of which at a senior leadership level, I\'m an accomplished professional in Customer Experience, Customer Service, Operations, Crisis management and Health and Safety. I\'m known for my passion for the customer, my ability to drive cultural change and design and deliver comprehensive customer strategies, whilst balancing the commercial business needs.Collaborating with global stakeholders, I\'ve led a transformation in TUI UK & I\'s customer experience delivery, resulting in a 28 point improvement in NPS over 5 years (10 points in the last 2 years). I\'ve also led TUI\'s industry leading Accessibility strategy, ensuring our holidays are accessible for all. I\'m proud of TUI wining 20 British Travel Awards in 2024.
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