Sue Bernard
Operations Manager @Hsm Insurance
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WORK HISTORY
Operations Manager @Hsm Insurance
EDUCATION
Association for Talent Development
Adult Education Certificate
IBABC
Canadian Accredited Insurance Brokers Level 3
ABOUT SUE BERNARD
With a proven track record of driving operational efficiency, elevating customer experiences, and leading cross functional, high-performing teams, I bring a unique blend of insurance expertise, leadership in learning & development, and results-driven sales experience. My Lean Green Belt certification strengthens my approach to process improvement—helping teams eliminate inefficiencies, streamline workflows, and boost productivity while maintaining a client-first focus. I’ve led successful training initiatives, designed development programs that empower staff, and implemented solutions that support business growth. My background in customer service excellence ensures that every operational decision keeps the client experience at the forefront, while my sales insight helps align strategies with business growth goals. I’m passionate about creating a positive workplace culture, fostering professional growth, and implementing solutions that make insurance operations smoother, faster, and more client-focused.
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