Sudipto Manna
Senior Product Manager @FastSpring
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WORK HISTORY
Senior Product Manager @FastSpring
Santa Monica, CA, US
EDUCATION
B.E.S.High School
High School, Basic Computer Skills
Vasantdada Patil Pratishthan’s College of Engineering and Visual Arts (VPPCOEVA)
Diploma, Electronics and Telecommunications
University of Mumbai
Engineer’s Degree, Eletronics and telecommunication
University of California, Berkeley, Haas School of Business
Product Management Studio 2022, Computer Programming, Vendor/Product Certification
SKILLS
ABOUT SUDIPTO MANNA
Product Manager in e-commerce domain with \"Day 1 Attitude\". Worked with world class engineering team and delivered some of the top notch and delightful features to help our customers grow and reduce the friction by offering solutions like- B2B and B2C Payment methods: Scaling up the customers B2B and B2C customer base- Enterprise friendly payment methods like ACH Direct Debit, SEPA, Open Banking and delivering with highest customer satisfaction and reducing the E2E order journey by 80%- Pioneered in Local Acquiring and Expansion(APAC, LATAM, EU) that resulted in better approval rates and higher conversion and significant growth in the non-NAMER region- Strategize the launch and partnerships with different payment providers to reduce the operating cost and improving the approval rate and boosting customers ARR and lowering churnSaaS Recurring revenue and Subscription billing engine expertise, with core emphasis on - Reducing friction and increasing MRR and ARR, one click upsell and auto renew subscription with smart rerouting- Reducing Churn by offering \"Pause\" and \"Resume\", which prevented the churn and increased CAC - Smart Dunning and retry logic, further reducing the churn and customer dissatisfaction by offering smart retry on dunning and ensuring that all the compliance rules are followed- Analytics and revenue recognition, easy to use and understandable dashboard in looker and alerts for achieving the north star metrics, to celebrate the winsOn my spare time I like to catch up on all the old series and sitcoms that i have missed, while cooking delicious Indian Food.#Foodie #Fintech
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