Sudipta Banerjee

About Sudipta Banerjee

A high-energy tech-savvy professional with 32 years of success in Service Delivery Management, Automation and Tools delivery, Technical Tower Management, Service Desk Management, Techno-Commercial Leadership, Pre-sales, Deal planning, Cloud Migration, Business Development and Operational Excellence, targeting for senior/top management level assignments as Delivery Head with an organization of high repute

Experience

1. Senior Delivery Director -tools and Automation- Cloud Infrastructure Services

   Capgemini

   Jan 2021 — Present · Pune, IN

   Lead Digital Operations Platform, a Capgemini Enterprise Automation Fabric for E2E Tools deployment & Automation Delivery for Capgemini Cloud Infrastructure Services (CIS). Head technical monitoring and observability solution, sales enablement, deployment, transition and new Client onboarding and subsequent delivery for over 300 CIS clients and implementation of automation framework for Auto-heal and self heal Head the Tools delivery for CIS– Monitoring and aggregator solution using Capgemni Observability tools and integration with Client tools Head delivery and solutions of “ServiceNow” ITSM and ITOM solutions consisting of domain separated Managed Service Instance for 125 cients of Capgemini and Client dedicated ServiceNow instances of ~25 Clients Lead a team of Architects in Observability tools,ITSM and NON ITSM solutions Head “Transitions and new Client Onboardings” with Capgemini Enterprise Automation Solutions for standardization and Automation and enhance Client Experience Head the Busines Operations team comprising of resourcing, cost recovery & budgeting comprising of 445 resources and manage P&L. Accountable & Responsible for Tools penetration and efficiency enhancement for Cloud infrastructure Services

Education

• The Institution Of Engineers (India)

  Bachelor of Engineering - BE, Electronics and Communication

  1988 — 1992

Skills

• Pmo
• Architectures
• Vendor Management
• IT Service Management
• Pre-Sales
• Systems Management
• Infrastructure
• Offshoring
• IT Strategy
• IT Operations
• Project Management Office (Pmo)
• Active Directory
• Unix
• Management
• Resource Management
• Data Transformation
• Itil
• Ibm Aix
• Service Delivery
• Requirements Analysis
• Aix
• Solution Architecture
• Architecture