Sudip Sarkar

About Sudip Sarkar

A seasoned professional with over 21+ years of exposure in various roles in, Segment…

Experience

1. Strategic Key Account Manager (North)

   Lindström

   Nov 2022 — Present · Delhi, IN

   Responsible for end-to-end Customers life Cycle management at regional level-Implement the Service, Sales & Collections strategy to deliver differentiated services for an identified set of strategic accounts in order to enhance competitive position in the region- Implement a plan to improve customer experience based on feedback based on customer VOC, NPS, C-SAT scores etc- Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands- Customer engagement via digital medium, field interactions, formal service reviews, other engagement programs that cater to the customer’s evolving service needs- Initiate service improvement plans to ensure open issues are addressed, service levels & customer commitments are met. Support- Customer Retention management, Revenue enhancement, Collections.Skills: Contract Negotiation · Strategic Negotiations · Customer Relationship Management (CRM)

Education

• University of Calcutta

  B.Com Honours, Accounting ,Economics

Skills

• General Insurance
• IT Credentials • Ms Office • Ms Access • Finacle Version 6.0 • Life Asia • Sq
• Relationship Management
• Risk Management
• Team Management
• Performance Management
• Crm
• Finance
• Service Delivery
• Business Analysis
• Mis
• Insurance
• Bancassurance
• Team Leadership
• Underwriting
• Management
• Vendor Management
• Management Information Systems (Mis)
• Operations Management
• Analysis
• Sales Management